BTX Global Logistics

THE SITUATION A leading technology client engaged BTX to manage data center equipment transportation and white glove delivery services for mission-critical deployments. While execution remained operationally sound, a recurring coordination issue between truckload drivers and white glove crews began impacting the client experience and perception of readiness at delivery sites. Industry High-Tech Services Ground Shipping White Glove THE CHALLENGE In high-value data center logistics environments, timing and presentation are just as critical as execution. BTX identified a consistent issue: • Truckload drivers were arriving at the delivery site ahead of the white glove crew • Drivers, not responsible for the installation, would communicate they were “not performing white glove services” • White glove teams were often minutes behind, but not yet visible on-site • End clients perceived the...